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Frequently Asked Questions



Weekend Special: Book to collect after 2PM Friday to return before 9AM Monday.

 

TERMS & CONDITIONS
BY CLICKING THE TICK BOX OVERLEAF YOU ARE ACCEPTING OUR TERMS & CONDITIONS AS OUTLINED BELOW AND ON THE COMMENCEMENT OF THE HIRE AS AGREED IN THE RENTAL AGREEMENT.
VEHICLE AVAILABILTY & SUPPLY
All bookings are accepted subject to availability, whilst we will make every effort to fulfil the requirements, we cannot accept any liability for unfulfilled bookings.
AGE.
For cars up to 1.8 engines (Group D) in size and vans, minimum age of the driver is 23. Larger cars, small prestige vehicles (Merc C-Class), and minibus's minimum age 30. Large prestige vehicles (Range Rover or Mercedes), 30 years and above. Maximum Age 70 for all vehicles. To drive a 7.5 ton truck or Minibus, you will need to have passed your driving test before 1st January 1997 and be over the age of 25 years or hold a C1 on your licence for a 7.5ton truck and D1 for a minibus.License must be held for a minimum of 12 month
LICENCE & ENDORSEMENTS.
A Full valid UK licence is required at the point of the rental. We require both copies of the licence if you have the new style licence (card & paper copy). We accept all EU style licence and also accept NON UK licences subject to DVLA rules & regulations & certain requirements as issued by an international driving permit. All licences must be presented to the rental office. Please contact your local office for clarification on licences accepted. 
Endorsement codes starting with CU, PL, SP and codes MS10, MS20, MS30 are acceptable. These endorsements within the last 3 years are acceptable, where there are a maximum of two, and are not incorporating with offence codes not stated.
We are unable to rent vehicles to any drivers who have been convicted of a drink driving offence (DR10-90) in the last 5 years.
We are unable to rent vehicles to any drivers who have been convicted of unauthorised taking (UT50)
EXCESS/DEPOSIT
Deposit/excess is £1000 on standard vehicles and vans. On small prestige vehicle, this is £1000 and £2000 on Large prestige vehicle.
We will authorise the deposit on a credit/debit card. You will be liable for the following:
Vehicle Type:                     Excess/Liability:            Deposit:
 
Standard Cars/Vans          £1000                           £200
Small Prestige
(Mercedes C Class)           £1000                           £200
Large Prestige
(Mercedes E Class)            £2000                           £200
Minibuses                           £2000                           £200
7.5 Tonne Truck                 £2000                           £200
PAYMENT
You can pay by the following method:
Credit/debit card - we accept Visa, Electron, Switch, Solo and MasterCard.
PRICE.
All our prices are inclusive of VAT, insurance (Subject to final insurance stipulations and premiums), collision damage waiver and unlimited mileage (excluding luxury vehicles which have a mileage cap)..
USE OF VEHICLE
Please note that the prices quoted on or website are for use on the UK mainland only. Should the vehicle be used outside of this area then this must be confirmed in advance as additional charges may be levied.
ADDITIONAL DRIVERS.
Additional drivers can be added onto the rental, as long as they meet the rental requirements. There is a charge of £5+VAT per day.
IDENTIFICATION.
You will need to bring your full driving license (if you have the new style photocard license, please bring in both parts) along with 2 forms of identification, which has a matching name and address. This can be a utility bill, bank statement, etc dated in the last 3 months.
CANCELLATION POLICY
In order to help keep our rates competitive, we endeavour to ensure maximum possible use of our vehicles. Late cancellations / non pick-ups can have a detrimental effect on this and accordingly, we reserve the right to apply the following cancellation fees:
A)    Bookings cancelled more than 3 days in advance of collection - No cancellation fee
B)    Bookings cancelled between within 3 days of collection - £25 cancellation fee (including VAT)
C)    Bookings cancelled within 24 hours of collection - full charges may apply.
LIABILITY.
I/We hereby acknowledge that during the duration of the hire agreement I/We shall be liable as the owner of the vehicle let to me thereunder in respect of:
a) Any Fixed penalty offence or contravention in respect of that vehicle under partIII or section 66 of the Road Traffic Act 1988 including Congestion & LEZ charging.
b) Any excess parking charge which may be incurred in respect of that vehicle in pursuance of an order under section 45 and/ or 46 of the Road Traffic Act 1984 (As amended)
c) Any penalty charge under the Road Traffic Act 1991.
d) Any insurance excess in the event of any damage or theft claim on the vehicle, or any third party claim made against our insurance policy.
I/We also acknowledge that this liability shall extend to any other vehicle let by me under the same hire agreement and for the period by which the original hire agreement of hiring may be extended. I hereby agree to hire the vehicle as outlined in the rental agreement on the terms & conditions set out herein & on the rental agreement and confirm that if payment hereunder is to be made by credit/debit card by me ticking the terms & conditions box I constitute authority to debit my nominated credit/debit card company with the total amount plus and admin charges, extensions, fines, vehicle excess or additional charges resulting from the rental.
Any dispute concerning the interpretation of the terms, exceptions or conditions of the Rental Agreement shall be resolved in accordance with the jurisdiction of the territory in which the Rental Agreement was issued.
1. (a) in these terms and conditions: ‘We’ are the company referred to as the lessor in the Rental Agreement, and ‘You’ are either the company or person referred to as the hirer in the Rental Agreement. ‘Vehicle’ means the vehicle detailed in the Rental Agreement. ‘Rental Agreement’ means the Rental Agreement signed by you, which incorporates these Terms and Conditions and is subject to the terms of the insurance policy.
(b) You shall be bound by the following Terms and Conditions and which will incorporate the details in the Rental Agreement.
(c) All current tariffs, rates and insurance policies referred to in the Rental Agreement and herein may be inspected at our offices.
2. If you have indicated in the Rental Agreement that you want us to provide insurance cover for the vehicle and/or Additional Insurance then the following terms will apply:
(a) The Rental Agreement is subject to and includes, all the terms of our insurance policies.
(b) The Vehicle may only be driven by the following people:
- the person named as the hirer.
- any person authorised by you, if you are a company and the company is providing its own insurance cover.
- any additional driver authorised by us, if provided that person has completed an insurance proposal form and we have accepted it.
(c) Our insurance will not give you complete cover. The amount for which you are not covered by is called the Excess. You may be able to reduce the excess by paying an additional charge, and the Excess for which you are not covered.
(d) You may also have the ability to take out additional insurance; this will be indicated in the Rental Agreement showing the further charges incurred.
(e) If you or anyone on your behalf deliberately causes damage to or loss of the Vehicle, then you will have to pay the cost of repair or replacement of the Vehicle, even though it was insured at the time.
3. Any person signing the agreement on behalf of a company must be authorised to do so and if not so authorised will be personally liable to pay all sums due under this agreement to the extent that the company fails to pay them.
4. The maximum period you are allowed to keep the Vehicle under the Rental Agreement is from the ‘Date Out’ until the date ‘Due In’ referred in the Rental Agreement.
However:
(a) We are entitled to terminate this agreement if you break any of its terms, and you must then return the Vehicle immediately.
(b) We are entitled to call for the return of the Vehicle earlier than the date ‘Due In’ shown on the Rental Agreement, even if you have not broken any of the terms of the Rental Agreement, but we must then provide you with a comparable vehicle.
(c) In any event the maximum period of which you can hire the Vehicle is 90 days.
5. If you keep the Vehicle beyond the date and time ‘Due In’ (or after we have required its return, as above) then, in addition to any claim for compensation which we may bring, you will also have to pay charges in accordance with our current tariff which may from time to time be in force.
6. We are not liable to you for any loss of or damage to any property that is carried in the Vehicle, and we do not accept responsibility for any property that you leave in the Vehicle when you return it, unless we have been negligent. If any third party brings a claim against us for property that is carried or left in the Vehicle, you must indemnify us for that claim.
7. The vehicle must not:
(a) Be taken outside England, Wales, Scotland, Northern Ireland or any British Isle on which the hiring commenced, without our prior written permission.
(b) Be used other than on a public highway or a suitably paved area which is designed to carry motor vehicles.
(c) Be used to propel or tow any other vehicle or trailer, unless it is equipped for the purpose and we have given our permission.
(d) Be used to carry passengers for hire or reward or for any driving tuition, unless you obtain our prior written permission and you must provide your own insurance under clause 3.
(e) Be used for any unlawful purpose or for racing, pacemaking, competitions or speed testing, nor must it be used in any unlawful manner.
(f) Be used in such a manner that it is overloaded (whether in total or in respect of any axle or any other part) or is carrying more passengers or goods than it was designed to carry or may lawfully carry.
(g) Be used in such a way as to make the insurance on the Vehicle invalid.
(h) Be used in breach of the Road Traffic Legislation or the Construction and Use Regulations.
(i) Be used by any person who is not licensed and insured for it.
(j) Be used by any person who is under the influence of alcohol or drugs.
(k) Be used in the event of any mechanical, electrical or structural failure or damage, if further damage would be caused as a result.
(l) Be altered or added to in any way whatsoever.
8. You are not allowed to carry out any repairs (or let anyone else do so) if the cost of those repairs is more than £25.00 unless you get our written permission first. If we do authorise any repairs then we will refund the cost to you providing you produce a VAT receipt and any parts you have replaced.
9. If you break any of the terms of the Rental Agreement we are entitled to treat the Rental Agreement as terminated and to repossess the Vehicle. You hereby authorise us to enter your property if necessary.
10. You are liable for certain charges as if you were the owner of the Vehicle. Those charges are:
(a) Any fixed penalty offence committed in respect of that Vehicle under Part III of the Road Traffic Offenders Act 1988 or the Road Traffic Act 1991, as amended, replaced or extended by any subsequent legislation or orders and any such offence committed under the equivalent legislation applicable to Scotland, Northern Ireland or any British Isle upon which the Vehicle is being used.
(b) Any excess charge which may be incurred in respect of that Vehicle in pursuance of an Order under section 45 and 46 of the Road Traffic Regulation Act of 1984, or the Road Traffic Act of 1991 as amended, replaced or extended by any subsequent legislation or orders and under the equivalent legislation applicable to Scotland, Northern Ireland or other British Isle.
(c) Any financial penalty or charge which may be demanded by a third party as a result of the Vehicle having been parked or left upon land which is not a public road.
(d) You must notify the Motor Insurance Database (MID) that you are insuring the vehicle as appropriate.
11. You must:
(a) Pay the hiring charges published in our current tariff unless different charges have been agreed between us in writing.
(b) Pay for all fuel and any refuelling charge.
(c) Pay for any accessories, tyres, tools or equipment that are lost, stolen or damaged.
(d) Pay for our costs of recovering the Vehicle in the event that you fail to return it to us as required by (j) below.
(e) Pay any penalties, fines and court costs incurred in the use of the Vehicle before its return to us.
(f) Safeguard our interests in the event of any accident involving the Vehicle by obtaining the names and addresses of all relevant drivers and witnesses, details including registration numbers of any other vehicle involved. Securing the Vehicle and where appropriate, notifying the police.
(g) Ensure that the correct tyre pressures, engine oil level, battery fluid level, screen wash level, coolant level and automatic transmission oil level (where fitted) are maintained throughout the period of the hire.
(h) Ensure that the Vehicle is always locked when unattended, and take all reasonable steps to prevent loss of or damage to the Vehicle, or its tyres, tools, accessories, equipment or contents.
(i) Inform us immediately if the Vehicle is damaged, lost or stolen or develops any fault or requires any servicing, and allow us to carry out essential repairs or servicing.
 (j) Return the Vehicle (together with all its accessories, tyres, tools and equipment) to our representative at the place where it was hired (unless a different place is specified in the Rental Agreement) during our business hours, at or before the date ‘Due In’ shown on the Rental Agreement or earlier if we require it. The Vehicle must, when you return it be in the same condition as when you hired it (fair wear and tear excepted) and must be clean and tidy (normal traffic grime excepted).